Support
A person reads this inbox. Write in plain language — you don't need to know the right terminology to get help.
Contact us
For anything at all: account problems, questions, bug reports, privacy requests, or appeals.
support@bestrizz.comWe aim to reply within two business days. Reports of someone in danger, or of content involving a minor, are handled ahead of everything else.
Urgent safety concerns
If you believe someone is in immediate danger, contact your local emergency services first. We can act on an account; we cannot send help.
To reach us about content involving a minor, or about a threat to someone's safety, email safety@bestrizz.com and put URGENT in the subject line.
Common questions
How do I report someone?
Open the safety menu on any profile card or in any conversation, choose Report, and pick a reason. Reports are reviewed by a human. Several independent reports about the same account suspend it automatically, and a report involving a minor suspends on the first.
How do I block someone?
The same safety menu has Block. Blocking takes effect immediately and works in both directions — you disappear from each other's feeds and any open conversation closes. You can see and undo your blocks under You → Blocked people.
How do I delete my account?
Go to You → Delete account. You'll be asked to type DELETE to confirm. This works even if your account is suspended.
Deletion removes your profile, your photos, your likes and passes, your matches and every message in them, your device's notification registration, and the link between your account and your phone number or Apple ID. Records that exist to protect other people — abuse reports, moderation incidents, and the audit log — are kept, and no longer point to an identifiable person. This is explained in full in our Privacy Policy.
Why was my account suspended?
Accounts are suspended for breaking the Terms — most often for reported abuse, or for a photo that failed moderation. Open the app and you'll see a screen explaining the status with an option to appeal. Appeals go to a person, not a filter.
Why was my photo rejected?
Every uploaded photo is screened automatically before anyone can see it. A photo is rejected if it contains explicit content, if the person appears to be under 18, if your first photo has no clearly visible face, or if the same image is already in use on another account. Try a different photo — and if you think the decision was wrong, email us.
What does the verified badge mean?
It means the person completed a live selfie challenge that was compared against their profile photo. Your selfie is deleted the moment the check finishes; we never keep a copy or a face template. See the biometric information section of the Privacy Policy.
I'm not seeing anyone in my feed
Best Rizz only shows people inside the distance you've set. If your area is quiet, the app will offer to widen the search rather than doing it silently. You can change your maximum distance under You → Edit profile.
Privacy requests
To request a copy of your data, ask for a correction, or ask us to delete it, email privacy@bestrizz.com from the address on your account, or write from any address and tell us the phone number or Apple ID you signed up with so we can verify it's you.